Information & Advice
Customer Services
We value all people who we have contact with and we would like you to feel welcome when you use any of our services.To achieve this we will:
- Be welcoming and courteous
- Be fair and respectful
- Be helpful and responsive
- Provide good quality information suited to your needs
- Communicate clearly
- Let you know what we can provide and suggest alternatives wherever possible if we are unable to help
- Let you know how to make suggestions for improvements
- Keep you informed
To help us to achieve this we ask that you:
- Are courteous and respectful towards us
- Make suggestions on improving our services
Racial Harassment
We understand that many people can feel nervous about reporting racist incidents and we accept that many victims are unsure about the advice and support services available in Plymouth.
A racist incident is defined as any incident which is perceived to be racist by the victim or any other person. This includes, for example
- Physical violence, assaults and attacks;
- Harassment and bullying;
- Damage to property and graffiti;
- Hate mail and telephone calls;
- Displaying racist materials; and
- Verbal abuse and threats
We all have a right to live our lives in peace at home, at work, at school and on the streets.
Don’t suffer in silence, report racist incidents.
Click above for more information about common incident reporting centre, and details fo how to report Racist incidents (as a victim of witness).
3rd Floor
Prideaux Court,
Palace Street,
Plymouth, PL1 2AY
Tel: 01752 224555
Fax: 01752 220258
Email: enquiries@plymouthrec.org
Company registered No: 3827654
Charity registered No: 1102012
MISSION STATEMENT
“…to build a fair and just society everyone must have an equal chance to live, work and learn free from prejudice, discrimination and racism.
It values diversity and works in partnership with individuals and organisations that are also committed to race equality”
'Proud Parents' of Plymouths Annual Respect Festival - 2007 10th Anniversary