Information & Advice
Customer Services
We value everyone we have contact with and we would like you to feel welcome when you use any of our services.
To achieve this we will:
- Be welcoming and courteous
- Be fair and respectful
- Be helpful and responsive
- Provide good quality information suited to your needs
- Communicate clearly
- Let you know what we can provide and suggest alternatives wherever possible if we are unable to help
- Let you know how to make suggestions for improvements
- Keep you informed
To help us to achieve this we ask that you:
- Are courteous and respectful towards us
- Make suggestions on improving our services
Racial Harassment
We understand that many people can feel nervous about reporting racist incidents and we accept that many victims are unsure about the advice and support services available in Plymouth.
A racist incident is defined as any incident which is perceived to be racist by the victim or any other person. This includes, for example
- Physical violence, assaults and attacks;
- Harassment and bullying;
- Damage to property and graffiti;
- Hate mail and telephone calls;
- Displaying racist materials; and
- Verbal abuse and threats
We all have a right to live our lives in peace at home, at work, at school and on the streets.
© Plymouth & Devon Racial Equality Council